AutEm_N_Amp
Greenhorn
I feel your pain. Same here!
Please Read Board Game Shipping Delay
- Thread starter Colito
- Start date
I think for the most part Quartermaster is fulfilling orders in the order they were received, but there may be a few that go out of order. The bulk of orders happened very quickly in November so there are still a number of people who ordered in that month who are waiting. I know that is still frustrating (I wanted all the games delivered by the first week of January originally
) But they should all be shipping out very soon!MalWyLyGabe
Greenhorn
Not a problem at all. Others had mentioned they had minor issues, so it was the first thing I did. Picture everything :).. glad it helped out. If anybody else reads this and needs pics to reference their parts in the gamebox.. shoot me a message..
Do not forget to put out the scarecrows asap and happy farming..
Farmer Tim
Bossyaussies
Newcomer
Is there anyway to tell if your board game has been shipped or not? I ordered in November as well.
RuneFan81
Newcomer
As @dogboydog (thank you for mentioning it btw) posted, if you sign up for a free FedEx Delivery Manager account, you can track it that way, I found mine is being delivered on the 24th but have yet to receive any notification or update on the Shopify app, I’ve had “issues” in the past with Quartermaster and their shipping…
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DeMoivre
Newcomer
So I have another problem.. I can't find my order in FedEx Delivery Manager nor have I got an email.
I was gonna wait until the start of February before I worry too much about it. My question is (probably for the designer or mods):
Can I cancel my order and replace it assuming that it doesn't show in the next few weeks? I'm not sure how to work what I'm saying so sorry if it is confusing.
I was gonna wait until the start of February before I worry too much about it. My question is (probably for the designer or mods):
Can I cancel my order and replace it assuming that it doesn't show in the next few weeks? I'm not sure how to work what I'm saying so sorry if it is confusing.
Stardrop
Greenhorn
I'm in the same boat. I've tried everything from fedex to contacting quartermaster and still no info. I ordered back in November as well
@DeMoivre @Stardrop If you're concerned about the status of your order, please feel free to contact Cole at https://shop.stardewvalley.net/pages/contact-us.
As mentioned above in this thread, there was an issue with emails not going out to notify people when orders were shipped. It's also the case that not all orders have been shipped yet. I don't have any personal insight into the process, but I don't image cancelling and re-placing an order would do anything put place your further down the line to receive the game.
As mentioned above in this thread, there was an issue with emails not going out to notify people when orders were shipped. It's also the case that not all orders have been shipped yet. I don't have any personal insight into the process, but I don't image cancelling and re-placing an order would do anything put place your further down the line to receive the game.
Babs61
Newcomer
I ordered on November 11. I still haven’t received any tracking information for my order. When I have inquired about my order, it seems as if I can never get a straight answer. I’ve been told to contact Cole and he replied with, no information on your order. I have a order number, but no tracking number or informationI think for the most part Quartermaster is fulfilling orders in the order they were received, but there may be a few that go out of order. The bulk of orders happened very quickly in November so there are still a number of people who ordered in that month who are waiting. I know that is still frustrating (I wanted all the games delivered by the first week of January originally
DeMoivre
Newcomer
My problem is that I have two different names it could be under. Now while I checked both names and they both came up empty. That's why I made the inquiry about canceling the order and ordering again. Because who is to say that it was fulfilled and shipped without my knowing. That's what my concern was.
Babs61
Newcomer
I just signed up for the FedEx Delivery Manager account and there is no shipment information available. Go figure…. Am I surprised??? No
Stardrop
Greenhorn
Same thing here. Some people have reported that their game came in even when there was nothing over at the fedex site.
HeroOfTime04
Cowpoke
Me and my friend had missing/misprinted pieces. Cole, you said that sending an email would be the best way to get to you, what email would that be? I sent a dm here but I’m not sure if that’s what you were suggesting.
RuneFan81
Newcomer
I had some issues too when I first signed up, there was a button I didn’t see, http://forums.stardewvalley.net/threads/board-game-shipping-delay.9768/post-63989 hopefully this post helps
You can send an email via https://shop.stardewvalley.net/pages/contact-us, but if you already sent a DM here, that should be good. I don't think you need to send a message in both places.
Hey there, the best way to contact me is through the website: https://shop.stardewvalley.net/pages/contact-us
I have a number of DMs here that I am working towards, but email proves to be a bit better for me to look up people's orders and find out what's going on. I really appreciate everyone's patience! Currently working through about 75 emails a day and it just takes time
squixiee
Newcomer
I’m not sure if/who I should be reaching out to, but I was wondering if there were any way to check on my order or anything like that? I ordered my game on November 3rd, and seeing people who ordered after me get their games is a little confusing. My order still looks the same on everything and don’t have any updates in my emails or anything.
I do want to take a moment and thank you all for what you do. I know it isn’t easy by any means but thank you!!
Here’s pics of my order and all the emails I have, if I’m missing something please let me know! I’d just like an update on my order, if possible
I do want to take a moment and thank you all for what you do. I know it isn’t easy by any means but thank you!!
Here’s pics of my order and all the emails I have, if I’m missing something please let me know! I’d just like an update on my order, if possible
Attachments
You can both send an email via https://shop.stardewvalley.net/pages/contact-us. Be aware that there may be a bit of delay (as Cole explained above), but that's the best place to get a response.
I just checked on your order and it should arrive Friday! I'll email you the tracking number.