Please Read Board Game Shipping Delay

miaN3RD

Newcomer
Hi!

UK stardew fan here, I preordered the board game from dice and decks back in november, although I am aware of the delays, I've been considering cancelling my preorder with them (getting a refund via paypal) as they seem to have a bad reputation - many customer complaints about orders and customer service, them owing other companies money, changing names etc. There's a bunch of reddit posts about them.

I've found it kinda hard to communicate with them - they didnt respond to my emails, so i spoke to them through social media, but recently all their social media pages have been deleted, Google shows their store as permanently closed, I've heard rumors they've actually gone into liquidation/shut down, though I'm not sure as their website is up still. I couldn't tell you if this is true or false, Ive got no idea.

I just wanted to know where other UK buyers are buying from, as I dont think i can order from the stardew site (i think it said us only?) and most sites in the uk that had preorders open are 'unavailable/out of stock', maybe due to the delay or mahbe they ran out of slots or something. I've seen a couple that have the game available but have bad reviews and people say to avoid them so I don't know who to go for!

if anyone knows a trusted UK website to buy from, please tell me, because i might buy from them instead! And maybe avoid dice and decks if you were considering buying there, take this as a word of warning :)
 

gnysek

Tiller
as they seem to have a bad reputation
For now it seems that nobody yet got game in Europe, so while they may have some bad reputation, that doesn't mean it will be same with this game. If your main reason to cancel is delay - I would keep that preorder, as it might be hard to get game anywhere else. Better to get it later than don't get it at all.
 

miaN3RD

Newcomer
I'm not worried about the delay, I'm worried that I'll just not get one because it's a dodgy company, I just didn't know that before I placed my order 😅
 

TimesNewRamen

Greenhorn
if anyone knows a trusted UK website to buy from
did you check Zatu? it's showing up as "pre-order". They're the largest retailer in the UK and my go-to for nearly everything.

Alternatively, I preordered from my local store and their site is showing as 3 copies left for preorder. Before finding this forum I messaged them to ask about the delay and they replied super fast, and when I went into the store for unrelated reasons the store manager gave me an update without me even asking. The name is Dice & Destiny. BUT I don't know how far away they will ship to as they didn't even do shipping as far as me (1hr away) until a couple years back.

I'll be honest, if you have the disposable income to afford it you may as well buy another copy and see if you end up with 2, as I'm sure you could sell it on.
 

topcat

Newcomer
Hi!

UK stardew fan here, I preordered the board game from dice and decks back in november, although I am aware of the delays, I've been considering cancelling my preorder with them (getting a refund via paypal) as they seem to have a bad reputation - many customer complaints about orders and customer service, them owing other companies money, changing names etc. There's a bunch of reddit posts about them.

I've found it kinda hard to communicate with them - they didnt respond to my emails, so i spoke to them through social media, but recently all their social media pages have been deleted, Google shows their store as permanently closed, I've heard rumors they've actually gone into liquidation/shut down, though I'm not sure as their website is up still. I couldn't tell you if this is true or false, Ive got no idea.

I just wanted to know where other UK buyers are buying from, as I dont think i can order from the stardew site (i think it said us only?) and most sites in the uk that had preorders open are 'unavailable/out of stock', maybe due to the delay or mahbe they ran out of slots or something. I've seen a couple that have the game available but have bad reviews and people say to avoid them so I don't know who to go for!

if anyone knows a trusted UK website to buy from, please tell me, because i might buy from them instead! And maybe avoid dice and decks if you were considering buying there, take this as a word of warning :)
I have also ordered from dice and decks, and I regret to inform you that the website is gone and the company has vanished with our money. I suggest contacting your bank to see if they can recover the money, but its unlikely from November. If there is a shipment going to them, I would urge the team here to reconsider that.
 

Silverarrow144

Greenhorn
The shop I ordered from confirmed the shipping, they say I'll be able to receive it on 8th April. I hope everything goes well! :smile:
Edit: the shop is in the EU.
 
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miaN3RD

Newcomer
I have also ordered from dice and decks, and I regret to inform you that the website is gone and the company has vanished with our money. I suggest contacting your bank to see if they can recover the money, but its unlikely from November. If there is a shipment going to them, I would urge the team here to reconsider that.
Thanks for letting me know!! I paid with PayPal when i bought from dice and decks so I managed to get a refund through paypal straight away! I think u get 180 days from purchase to ask for a refund on there. And I bought it again from zatu games like TimesNewRamen suggested!!
 

nielienolo

Newcomer
I just received notice from my local boardgame store (in the Netherlands) that my order is waiting for me!! Its been a long wait, but it has paid off in the end. I am very excited to finally play and hope all other EU orders arrive shortly as well :)
 

KotNaKacu

Cowpoke
I got reply from local Polish store that they have shipping number for delivery of batch of games. The time is coming and long wait will end soon i hope :)
 
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