If you haven't yet, try deleting your
startup_preferences
(found in
%appdata%/StardewValley
on Windows or
~/.config/StardewValley
on Linux/Mac).
I would start a conversation with the admin magically clueless or odin
They probably can help also make sure to give as much detail as possible. And maybe send some pics to them!
Posting a thread in this section is actually the best way to get help with a game issue! With a thread, everyone can reply, and if the issue is resolved, other people with the same problem can use the thread to resolve it themselves. Keep in mind that while forum staff are here to help, our primary role is moderating, and we only chip in to game support when we know how to solve the problem, much like any normal member.