iOS Forced to Restart and Lose Items

sdkkyd

Newcomer
I’m playing the game on an iPad, and I’ve been experiencing a serious movement and screen-freezing bug.
The game suddenly starts lagging and stuttering, and when I get near a fence, my character sometimes gets stuck as if they’re trapped. As you can see, the Louis Ticket icon is still above my character’s head — I was happily heading to the Mayor’s House because I was excited to spin the roulette, only to get stuck near a fence.
This isn’t a one-time issue. It happens repeatedly whenever I play the game, which makes it very difficult to enjoy the game.
When this bug occurs, the villagers and the in-game time continue moving, but I can’t move my character or interact with anything on the screen. The only way to recover is to force-close and restart the game.
The biggest problem is that when I force-close the game, the items I obtained before the bug occurred are reset and lost. It’s extremely frustrating, especially when I’ve spent time collecting those items.
Please fix this bug as soon as possible. And since I lost my Louis Ticket because of this issue, I would also appreciate it if you could restore or compensate me for the lost ticket.
Please fix this bug and give me back my Louis Ticket. Thank you.
 

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