Xbox [HELP] Hosted Co-Op game disappeared

[KissMyRiss]

Please help me get my game back on XboxOne! I was playing my co-op game alone, and I passed out in the game and then the game popped up and said ‘connection failed’. I then went back to rejoin my game and it’s not listed. There is no trace of my game that I’ve poured 100+ hours into. what do I do?!

 

[IAmDotorg]

Unfortunately, all of us who have lost games on the Xbox have discovered the hard way that these "support" forums are really "post something and maybe someone who isn't associated with the game will help you, but really, our buggy mess is something you just have to live with".

ConcernedApe doesn't actually seem to provide any support for their customers.

 

[imnvs]

ConcernedApe doesn't actually seem to provide any support for their customers.

I'm sorry, but that's a very cynical way of looking at it. ConcernedApe works on bugs consistently. Many of the issues that you're referencing are critical bugs, that he tries to fix, but have no immediate fix to undo the damage you're seeing. It sucks. I agree, but making such a baseless accusation of lack of care on his part is disappointing, to be very honest. Nobody puts out a game like this, with so little support, because they're trying to take advantage of you. Realize that CA isn't a giant game developing company, just... a guy with a little help, and cut him some slack, okay?

 

[IAmDotorg]

Yes, and the game has fundamental bugs related to data loss that aren't being corrected in lieu of new functionality being developed. Being a small company doesn't excuse bad software design resulting in data loss, or a lack of response on those issues. You're making precisely my point -- non-affiliated fans are the only ones who jump in with support. And responses like yours aren't helpful because it shuts down discussions about these sort of critical bugs and excuses the developer's lack of either responding to the people who have had the issues or fixing the issues.

It also serves to hide these sort of reports by making people feel like they can't actually talk about them -- and that hurts new users who may choose to buy a game that they won't invest dozens of hours in only to lose their progress.

And, lets be clear here -- Stardew Valley, by all estimates, has sold more than ten million units. Publishers take 30%. Do the math and ask yourself if "its just one guy" is an excuse for not addressing severe customer issues.

 

[imnvs]

No, a real problem is that you're assigning motive without looking further. You're saying CA doesn't provide any support, and that's a pretty strong declaration to make when there is evidence to the contrary.

And your bringing up numbers? That's just a distraction. You don't know the logistics behind the scenes, and neither do I except that CA is one person, but you're here to convince others that your judgmental interpretation of things is the only way to look at it, and that is, as I said, a very cynical approach to things.

Oh, and you do know that CA doesn't port the game from PC to Xbox and others, right? That's done by someone else, and those are just part of that version of the game. Even when that's the case, looking back through things we can still see CA getting many of the bugs fixed that only afflicted folks on other platforms.

I'm sorry, but no, I think it's you that isn't helping. You may think you are, but you're not communicating respectfully with the content creator to help get these issues fixed. No, you're just coming here to complain, hoping others will agree with you.

 

[Magically Clueless]

ConcernedApe doesn't actually seem to provide any support for their customers.

You should keep in mind that ConcernedApe's (technical) control over console + mobile versions of the game are very limited, and he relies on Sickhead Games and The Secret Police for ports. He is not the one that is directly fixing the bugs for the Xbox version, and even then, fixing bugs has to go through a lot of people, and there is a long process of getting those updates out. The game got taken out of Playstation stores in Europe for a simple rating issue. Easy fix, right? Extremely easy. And yet it's taking so long for it to come back to stores, because the process is that long and they have to go through that many people.

It is just the way of things, and ConcernedApe relies on everyone's patience. It frustrates him as much as it frustrates you. He wants everyone to be happy here, but with a game that was developed by literally just him until 1.4, there are a lot of roadblocks on what should be a much quicker journey. Everyone involved with the game is working hard and if you have complaints about how long it's taking, it's not ConcernedApe's fault (it's hardly anyone's.).

Even so, regarding this specific issue, ConcernedApe himself is gathering information about this bug to look into. This is a problem he + the port team are aware of and you can see that post here: https://forums.stardewvalley.net/in...or-at-the-end-of-in-game-day.1241/#post-10696

This is a really serious bug and it's really unfortunate, but if it was possible to get the fix out quickly then it would have happened already, imo. We just have to have faith that they're working on it.

edit: clarified some