wallet items missing

Hey, i'm not sure it's the right forum to post, let me know if i should post somewhere else and where thanks :) Basically, in the older versions the Special items were stored this way i believe...

My wife and I started a new MP game recently on switch and I got the club card after completing the quest as usual. I got disconnected right at the end of the day that I obtained it and the pass disappeared from my wallet and I can’t get it back. It’s not in the lost and found. I can’t get it...

Well after emailing support and getting no response, I thought I'd try here to find a solution. I play on Mac, my partner plays on Windows. He is the host. We've had continuous crashing issues that we've been able to just accept and deal with until now, it's damage is becoming flat out...