rat problem

Reading the wizard's letter on the following day restores the disappearing chests. Chests are still accessible for P1 when P2 cannot access them.

I had a cutscene with Lewis inside community center. After that i tried multiple times and on different days to interact with the glowy tile object in the bottom left room, however, nothing seems to happen. The quest is still ob my journal. Im playing on ios device, what should i do?