Creator Response Tiles cut incorrectly

[Lisakatec]

Hello! I'm not sure if this is the correct place to post but I received my board game today and #3 of my tile boards is misprinted or miscut. Everything is off by about half an inch. Unfortunately it doesn't seem like I can use the tiles because half of the names and the amount of gold is cut off. Please let me know if I should bring this issue to someone else's attention! I'm so disappointed but I know you guys will make it right! Thank you!

 

[Odin]

Sorry to hear you had that issue. Please get in touch with Cole, the game's creator, via https://shop.stardewvalley.net/pages/contact-us. Make sure to include your order # when filling out the form. (Cole is active here too, but issues like this should be sent there to ensure it is seen by the right person and gets a response).

If you have other general questions about the game, you can certainly ask those here!

 

[wolley]

My copy had the same tile cut issue, sent an email 4 days ago and have not received any response :/.

 

[tbowne85]

Lots of people are having this issue. However you must be patient there is only one person handling all these issues.

 

[ConraDargo]

Yeah what tbowne85 said, just be patient - Cole has a lot on his hands right now with all these quality problems that are being reported! Also, I think that they might still be working on getting the game shipped out to everyone who ordered one from the first batch...

 

[Colito]

Yeah, I'm sorry about the delays! For full transparency I am personally going through every single email. Some people are messaging Quartermaster directly (which is also fine, depending on the issue - many many FedEx shipping issues unfortunately, I think they were impacted by the extreme weather). Thanks for your patience!