My first piece of advice is to post in the help and support section of the forum. Staff seems to reply really quickly to posts there. Second, are you using a pc, switch, or mobile? I use mobile so my experience is different than a switch user. But, lastly, make sure you’ve filled out a name, a farm name, and your favorite things. If those 3 fields are filled out you should be able to hit a green check mark and start. Well, if you’re playing mobile. Good luck!