Windows Crash whenever speaking with NPC or mailbox

[solarindigo]

Hello!

I am unsure of how to upload my save file, I read the forum and followed the instructions but when I open my save file... nothing is there? Like, it shows it when I am not attempting to upload it, but when I click attach files and open the save, all of the saves disappear like nothing is in my folder.

I searched the forums for almost ten pages, and I did not find anyone else with this issue.

Whenever I click on my mailbox, my game freezes and then crashes. The same thing happens when I engage with NPCs for whatever reason.

Everything else, like fishing, foraging, and the like, is fine. I uninstalled and then reinstalled, verified game file integrity, and updated both Windows and my game drivers, too.

Nothing works.

v1.6.15 build 24356

error logs below

using keyboard + mouse

Message: Failed loading asset 'Data\mail'.
InnerException: Microsoft.Xna.Framework.Content.ContentLoadException: The content file was not found.
---> System.IO.FileNotFoundException: Could not find file 'C:\Program Files (x86)\Steam\steamapps\common\Stardew Valley\Content\Data\mail.xnb'.
File name: 'C:\Program Files (x86)\Steam\steamapps\common\Stardew Valley\Content\Data\mail.xnb'
at Microsoft.Win32.SafeHandles.SafeFileHandle.CreateFile(String fullPath, FileMode mode, FileAccess access, FileShare share, FileOptions options)
at Microsoft.Win32.SafeHandles.SafeFileHandle.Open(String fullPath, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize)
at System.IO.Strategies.OSFileStreamStrategy..ctor(String path, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize)
at Microsoft.Xna.Framework.TitleContainer.PlatformOpenStream(String safeName) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\MonoGame.Desktop\MonoGame.Framework\Platform\TitleContainer.Desktop.cs:line 29
at Microsoft.Xna.Framework.TitleContainer.OpenStream(String name) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\MonoGame.Desktop\MonoGame.Framework\TitleContainer.cs:line 37
at Microsoft.Xna.Framework.Content.ContentManager.OpenStream(String assetName) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\MonoGame.Desktop\MonoGame.Framework\Content\ContentManager.cs:line 276
--- End of inner exception stack trace ---
at Microsoft.Xna.Framework.Content.ContentManager.OpenStream(String assetName) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\MonoGame.Desktop\MonoGame.Framework\Content\ContentManager.cs:line 289
at Microsoft.Xna.Framework.Content.ContentManager.ReadAsset[T](String assetName, Action`1 recordDisposableObject) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\MonoGame.Desktop\MonoGame.Framework\Content\ContentManager.cs:line 319
at Microsoft.Xna.Framework.Content.ContentManager.Load[T](String assetName) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\MonoGame.Desktop\MonoGame.Framework\Content\ContentManager.cs:line 255
at StardewValley.LocalizedContentManager.Load[T](String assetName, LanguageCode language) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\Farmer\Farmer\LocalizedContentManager.cs:line 564
at StardewValley.DataLoader.Load[TAsset](LocalizedContentManager content, String assetName) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\Farmer\Farmer\DataLoader.cs:line 594
Stack Trace: at StardewValley.DataLoader.Load[TAsset](LocalizedContentManager content, String assetName) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\Farmer\Farmer\DataLoader.cs:line 598
at StardewValley.GameLocation.mailbox() in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\Farmer\Farmer\Locations\GameLocation.cs:line 11240
at StardewValley.GameLocation.performAction(String[] action, Farmer who, Location tileLocation) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\Farmer\Farmer\Locations\GameLocation.cs:line 10591
at StardewValley.Buildings.Building.doAction(Vector2 tileLocation, Farmer who) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\Farmer\Farmer\Buildings\Building.cs:line 1046
at StardewValley.GameLocation.checkAction(Location tileLocation, Rectangle viewport, Farmer who) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\Farmer\Farmer\Locations\GameLocation.cs:line 7959
at StardewValley.Farm.checkAction(Location tileLocation, Rectangle viewport, Farmer who) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\Farmer\Farmer\Locations\Farm.cs:line 995
at StardewValley.Game1.<>c__DisplayClass925_0.<tryToCheckAt>b__0() in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\Farmer\Farmer\Game1.cs:line 12967
at StardewValley.Game1.tryToCheckAt(Vector2 grabTile, Farmer who) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\Farmer\Farmer\Game1.cs:line 12964
at StardewValley.Game1.pressActionButton(KeyboardState currentKBState, MouseState currentMouseState, GamePadState currentPadState) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\Farmer\Farmer\Game1.cs:line 12699
at StardewValley.Game1.<>c__DisplayClass978_0.<UpdateControlInput>b__0() in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\Farmer\Farmer\Game1.cs:line 14655
at StardewValley.Game1.UpdateControlInput(GameTime time) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\Farmer\Farmer\Game1.cs:line 14236
at StardewValley.Game1._update(GameTime gameTime) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\Farmer\Farmer\Game1.cs:line 4280
at StardewValley.Game1.Update(GameTime gameTime) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\Farmer\Farmer\Game1.cs:line 3454
at StardewValley.GameRunner.Update(GameTime gameTime) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\Farmer\Farmer\LocalMultiplayer.cs:line 927
at Microsoft.Xna.Framework.Game.DoUpdate(GameTime gameTime) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\MonoGame.Desktop\MonoGame.Framework\Game.cs:line 917
at Microsoft.Xna.Framework.Game.Tick() in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\MonoGame.Desktop\MonoGame.Framework\Game.cs:line 620
at Microsoft.Xna.Framework.SdlGamePlatform.RunLoop() in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\MonoGame.Desktop\MonoGame.Framework\Platform\SDL\SDLGamePlatform.cs:line 90
at Microsoft.Xna.Framework.Game.Run(GameRunBehavior runBehavior) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\MonoGame.Desktop\MonoGame.Framework\Game.cs:line 481
at StardewValley.Program.Main(String[] args) in D:\GitlabRunner\builds\Gq5qA5P4\0\ConcernedApe\stardewvalley\Farmer\Farmer\Program.cs:line 219

Game Version: 1.6.15 build 24356
SDK Helper: SteamHelper
Game Language: en
GPU: NVIDIA GeForce MX130/PCIe/SSE2
OS: Win32NT Microsoft Windows NT 6.2.9200.0
In-game Date: Spring 23 Y2 Time of Day: 630
Game Location: Farm

• explain the issue (including any pattern you noticed about when it happens);
• your version number, including build number (see instructions below);
• full error text, if any (see instructions below);
• please upload your save file!
• what OS and device you are using;
• in-game language;
• single-player or multiplayer;
• if you're using controller or keyboard/mouse;
• anything else you think might be relevant;

 

[NextXander]

Hello!

I am unsure of how to upload my save file, I read the forum and followed the instructions but when I open my save file... nothing is there? Like, it shows it when I am not attempting to upload it, but when I click attach files and open the save, all of the saves disappear like nothing is in my folder.

You can upload your save file folder here by compressing it into a zip file first.