entrance

when trying to log into the game in various ways, this cannot be done, the application does not respond to this, later the message "your request is being processed longer than usual" appears, what should I do in this situation? I don't want to lose the progress of the game, I've been through a lot(

The entrance to the spa (where the clothes are changed) allows the placement of objects, but does not allow the use of tools to remove them. Causing permanent blockage in the passage.