iOS [BUG] My money is gone

[Sarettapo]

hi I had 99999999 money now I don't have it anymore? in the game my name is sarettapo and my house was like that and now it's all gone

 

[Sarettapo]

sorry by mistake I entered the support requests several times, but you did not answer even one, I do not understand why it was removed instead of answering since I paid for the game and therefore assistance

 

[Laissez_Faire_Farming]

I private messaged @Sarettapo. I am going to add some additional information.

Italian:

Ciao io ho cambiato cellulare e ho perso tutti i file del gioco e non so come recuperarli. Mi puoi aiutare?

Translate from DeepL from Italian to English:

Hi I changed my phone and lost all the game files and I don't know how to recover them. Can you help me?

I said in English:

The problem is that I am not a technician.
However, I am helping you get the attention of a technician to fix your game.
People misunderstand what you said.
That is why I message you to try to understand you.
Therefore, I am going to post additional information about your phone at this post.

Italian:

Il problema è che non sono un tecnico.
Tuttavia, vi sto aiutando ad ottenere l'attenzione di un tecnico per riparare il vostro gioco.
La gente fraintende quello che hai detto.
Ecco perché ti mando un messaggio per cercare di capirti
Pertanto, ho intenzione di pubblicare ulteriori informazioni sul tuo telefono in questo post.

 

[Laissez_Faire_Farming]

Io ho scritto l email a questo indirizzo [email protected] ma non ho ricevuto nessuna risposta

Translated:

I wrote the email to this address [email protected] but I have not received any answer

EDIT:
It looks like the Sarettapo did reach out in an email. She claimed that nobody responded.

 

[Magically Clueless]

sorry by mistake I entered the support requests several times, but you did not answer even one, I do not understand why it was removed instead of answering since I paid for the game and therefore assistance

Hey there, please don't send the same message multiple times. The forums do not move very fast, so your requests won't get buried. You don't have to post the same message repeatedly.

Because your problem is iOS, you should message [email protected] because they are the publishers for the iOS version and will handle support requests. [email protected] gets a lot of emails so responses may be slow, but they can't offer as much help since they don't have the proper access to help with the iOS version other than with what's on the internet.

 

[Ereo]

If I interpret this correctly, there is nothing any support can do.

The save files are saved locally on your phone. If you want to transfer them to a new phone, you need to copy them manually.

 

[Laissez_Faire_Farming]

English:

Like Ereo said
Do you have your old phone?
If yes, do you know how to transfer to your new phone?

Italian:

come ha detto Ereo
Hai il tuo vecchio telefono?
Se sì, sai come trasferire al tuo nuovo telefono?

 

[Sarettapo]

No non ho più il vecchio telefono e ho scaricato sul nuovo telefono e non ho più il file

 

[Sarettapo]

Mi puoi ridare il file?? Grazie

 

[Ereo]

That file was saved only locally on your phone. Nobody else has that file. You could check if you have a cloud back up somewhere, but no one else will be able to access this.

 

[Sarettapo]

questo è il 2 piano della mi casa

 

[Sarettapo]

So you can't give me back the money and the house? Do I have to start over?

 

[Laissez_Faire_Farming]

I said:

If you don't have your old phone or
if you don't have 'IOS cloud storage', it would be very difficult to retrieve your old game.

In Italian:

Se non avete il vostro vecchio telefono o
se non avete un 'IOS cloud storage', sarebbe molto difficile recuperare il vostro vecchio gioco.

 

[Laissez_Faire_Farming]

questo è il 2 piano della mi casa

I said:

Did you screenshot in your old phone?

Italian:

Hai fatto lo screenshot nel tuo vecchio telefono?

 

[Sarettapo]

Quindi devo iniziare il gioco tutto d capo??

 

[Laissez_Faire_Farming]

Quindi devo iniziare il gioco tutto d capo??

She said:

So I have to start the game all over again?

I said:

My question is how did you transfer your screenshot to your new phone?

Italian:

La mia domanda è come hai trasferito il tuo screenshot al tuo nuovo telefono?

 

[Sarettapo]

Tramite iCloud ma sul nuovo cellulare non mi trasferisce il salvataggio del gioco

 

[Sarettapo]

 

[Ereo]

You can check manually if your save file is somewhere in the icloud.

Saves - Stardew Valley Wiki

The game saves progress when the in-game day ends, i.e., when the farmer goes to bed, collapses from exhaustion, or collapses at 2am. All progress during a day is lost if the player quits the game without ending the day. In multiplayer, the game saves after all players click through the prompts...

stardewvalleywiki.com

Go through the section on iOS and troubleshooting and see if you can locate your file and save it to the right location.

 

[Sarettapo]

???