Missing pawns

[Saqris]

Hello farmers, i've receive the game yesterday trough mail, after openning it I checked everything more than once and it's missing the player pawns and spouse pawns, instead i've received double dice bag's (photo attached).
I already filled the Parts Replacement Form, but since i'm from Europe, Portugal specifically will my request be attended or they have difficulties like to shipping to the UK.

Thanks and sorry for some english errors, it's not my native language.